Sit down with Lee Cockerell

Having led a team of over 40,000 Cast Members for 9 years, the former Executive Vice President of Walt Disney, Lee is an expert in leading others and developing future leaders.

A man in a grey suit and yellow tie is smiling at the camera against a grey background, exuding the confidence of a strategic coach.

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Let’s start taking care of our people and our customers. Lee teaches practical, actionable wisdom you can apply right away.

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Lee Cockerell and Keith Leonard will be hosting a live Q&A session style webinar where you can receive support and ask questions right on the call.

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About Lee Cockerell

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.”

One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project.

Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), the board of the Production and Operations Management Society and the board of Reptilia a Canadian attractions and entertainment company. In 2005 Governor Bush appointed Lee to the Governor’s Commission on Volunteerism and Public Service for the state of Florida where he served as Chairman of the Board.

He is now dedicating his time to public speaking, authoring a book on leadership, management and service excellence titled, Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney. which is now available in 13 languages and his latest book, The Customer Rules…The 39 Essential Rules for Delivering Sensational Service.
A man in a grey suit and yellow tie is smiling at the camera against a grey background, exuding the confidence of a strategic coach.

About Keith Leonard​

Keith Leonard is a distinguished Executive Coach known for his work with top leaders in various industries. He's committed to helping individuals unlock their full leadership potential. With over 18 years of experience partnering with leaders and executives from diverse industries to enhance leadership skills, emotional intelligence, and strategic thinking, he is adept at conducting insightful assessments, providing tailored coaching plans, and facilitating transformational growth.

Keith is known for fostering sustainable behavioral change and achieving tangible results, and committed to fostering leadership excellence through a collaborative and empathetic coaching approach.

Lee developed the Disney Great Leadership Strategies because even at the happiest place on earth, it is not magic that makes it work it was the way we worked that made it magic.

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